To handle your subscription, you'll need to set up a LOKOTO™ Hot Sauces account. Once your account is active, you can manage your subscription here. For further assistance, don't hesitate to contact us.

You can change or cancel your order via the order confirmation page or the email you received. If you experience any difficulties, reach out to us immediately. Our fulfillment team works quickly to dispatch orders, but we’ll try our best to accommodate your request.

After your order has been shipped, you’ll get an email with your tracking details. If you haven’t received this email, please contact us with your order information so we can resolve the issue.

Our products are only available through our online store. We are working to make them available in major supermarket chains very soon.

We apologize for the inconvenience! Send an email to contact@greatandtasty.us with a picture of the damage and the product expiration date. We’ll arrange for a replacement at no cost to you.

We provide shipping options. Prices and options depend on carrier rates, your order, and your location. You can check the available options during your checkout process.

If you have any questions about shipping, feel free to contact us.

Orders placed before 12 PM UTC -4 will be shipped the same business day. Orders placed after 12 PM UTC -4 will be shipped the following business day. For example, if you order on Monday afternoon, your order will ship on Tuesday. Our business days are Monday through Friday. For expedited service, we recommend placing your order between Sunday and Thursday.

Once your order has shipped, tracking numbers are sent via email. If you have any questions about your order status, contact us, and we’ll respond within one business day.

Orders are packed in branded LOKOTO™ boxes according to your order details and shipped via your chosen shipping method.

Contact us as soon as possible. We will work with the carrier to resolve any issues.

Please note our shipping policy:

Our priority is to ensure timely delivery of your package. We release all Lokoto shipments without signature requirements and cannot be held responsible for UPS or USPS errors. To avoid issues with your delivery:

Check your confirmation email to ensure your shipping address is correct, including any unit numbers if applicable.

Follow your tracking link closely to monitor for any errors or alerts. If your building is locked to outsiders (no lobby, mailroom, etc.), consider calling your selected carrier with your tracking details and request a specific service (e.g., "leave the package on the front stoop, please").

We currently ship to the US and Canada. For orders outside these countries, please contact us for more information as they are handled on a case-by-case basis.

You can find detailed information about our products and flavors on their individual product pages. If you have any additional questions or comments, please contact us!

All flavors are shelf-stable but should be refrigerated after opening.

Our packaging is made from post-consumer recycled plastic (rPET) and is fully recyclable per classification ‘1’. Additionally, our PET bottles are BPA-free and phthalate-free.

All LOKOTO™ Hot Sauces have a one-year shelf life with an expiration date printed directly on the bottle. Orders placed directly on our website will have the longest shelf life as we produce new batches daily and ship the freshest batches for online orders.